English version of the course 200.081

Target group

All employees at universities in NRW.

Description

In order to hear what the other person wants to say, it is not enough to simply listen. Important information can be lost if the listener does not fully concentrate on the conversation partner and - where necessary - encourage him to continue talking. One method for shaping this communicative process effectively is "active listening". It provides guidance that allows listeners to understand the concerns of the other party truly. "Active listening" is thus one of the most important communication tools for team workers and managers. "Active listening" shows participants how to achieve better results through concentration and verbal control techniques.

What you’ll learn

• Being able to use active listening as a method
• Using the advantages of active listening to hold more effective discussions with staff, colleagues and partners
• Effectively using the different techniques of active listening
• Being able to hear what colleagues, staff and team colleagues need, in order to be able to work productively

Access

You can log in with your university account or an existing ILIAS account of HÜF and access the course without any further registration or activation.

To the course: Active Listening

If you have any questions, please feel free to contact us elearning@huef-nrw.de